Can you think of things that DON’T have an “app” for them? Child birth, as much as women would probably love one; parenting, again, as much as we would like to have one some days; sleeping, I would love this one; showering, no way would I give up those; and somehow possibly unfairly, grieving.
When I get into my office in the morning, the first thing I do is start up the computer, check e-mails, go to my two favorite sites and quickly scan them, check the news, and print off my to do list. All of these require “apps” to run. Then I return e-mails, review reports from staff, take a look at the marketing plan, work on processes for the business; and a myriad of other tasks throughout the day. All of these things require “apps” as well.
But, when a family calls to ask about our service and how we can help them, there is no “app” for that. Taking time to listen, answer questions and reassure them that we understand and empathize with their situation takes a real person. Every conversation is different; each person is at a different point in the process. No “app” is required.
I’m a fan of most things that can make my life easier; make my work more efficient; help with communication to staff in field. However, I’m not a fan of taking away a human touch when one is really needed.
Regardless of how many “apps” there are that apply to any number of situations, when a family calls us, they are going to get the human “app” before anything else. Try it, it’s a great one!
Tisha Diffie
After the Fact – Final Affairs, LLC
(602) 369-3646
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